EMU Australia Customer Service Team

Our products are shipped directly from our warehouse in Swindon, UK, and will be delivered by Evri.

You will be charged in full when you place the order. We offer multiple payment options - all major credit cards, Apple Pay, Paypal and Klarna

We have two easy options for shipping for Australian orders: FREE standard shipping (delivered within 1-2 business days) Express shipping for £5.95 (delivered next business days) We ship Monday t...

Our water resistant boots are made from natural sheepskin material which will resist water to a small degree, but not repel it entirely. After a period of exposure to a certain amount of pressure t...

At EMU Australia, we believe in working with natural materials and not creating or consuming quickly, instead taking a considered approach. At the heart of our sustainable practices lies our dedica...

Unfortunately not. Our retail stockists are not owned by EMU, so they can't accept exchanges that were originally purchased on our website. Find out more about our online return process here.

We pride ourselves on processing orders super quickly and efficiently which means, unfortunately, once your order has been confirmed we can't cancel or modify it.

We're thrilled you're interested in collaborating with EMU Australia. Next step is to send an email to our customer service team 👉 onlinesupport_aus@emuaustralia.com They’ll forward your details to...

Sometimes with tall boots, it's helpful to have a little more detail. We often get asked about the measurements of the Moonta boots. Here they are, listed below, by size 😀  

Your slippers/boots can be spot cleaned with a little cold water mixed with a wool wash and dabbed with a clean cloth. 😀 If you have a cleaner specifically for sheepskin, that will work as well. Th...